The maintenance workflow in Strev Mobile allows you to create, assign, and complete maintenance requests for assets. This ensures assets are properly monitored, serviced, and documented throughout their lifecycle.
Creating a Maintenance Request
- Open the Asset Details Page.
- Tap the Maintenance (Settings) icon.
- Fill out the Maintenance Form:
- Asset Name – Auto-filled from the asset profile.
- Technician – Select from the list of users in your subscription.
- Maintenance Action – Choose from existing actions or create a new one.
- Due Date – Set the target completion date.
- Task Description – Add details (e.g., “Camera recording is blurry”).
- Tap Save.
- The assigned technician will be notified automatically.
Technician Workflow (Regular User View)
When a technician logs in, all assigned tasks appear in the Action Inbox.
Task Status Flow:
- Unacknowledged – Newly assigned task.
- Accepted – Technician accepts responsibility.
- Follow-Up Required – Requester can flag if no progress is made.
- Completed – Task marked done after work is performed.
- Rejected – Task declined (with comment).
Task Timeline
- Works like an audit log for each maintenance request.
- Records all status changes and user actions.
- Ensures transparency and accountability.
Duration Tracking
- The app calculates time spent from acceptance to completion.
- Duration is shown in days, hours, and minutes.
- Useful for SLA compliance and performance monitoring.
- If internet connection is poor, technicians can manually edit duration.
Action Inbox Overview
- Located at the top-right of the dashboard.
- Shows all active maintenance tasks.
- Each task summary includes:
- Asset name (linked to details page).
- Assigned technician.
- Status.
- Due date.
Best Practices
- Always provide clear task descriptions for technicians.
- Use Follow-Up Required to flag urgent or delayed requests.
- Regularly review task timelines to ensure SLA compliance.
- Assign technicians with the Regular User role to limit access to only their tasks.
Tip: Use the Action Inbox as your one-stop hub for managing all asset maintenance in real time.
